Terms and conditions — Pro-Veikals.lv

By placing an order in the Pro-veikals.lv online shop, you confirm that you have read the “Distance Contract” and agree to its content. After placing an order, you have concluded a contract with Pro-veikals.lv that imposes mutual obligations and duties.

Distance contract

This contract is concluded between SIA ProVeikals, registration No. LV 41203071399, Ikšķiles iela 11 – 26, Riga, LV-1057, Latvia, and the Buyer making a purchase in the online shop.

Subject of the contract

The distance contract is an agreement between the Buyer and the Company based on the Company’s offer made via the Internet. The distance contract applies to all orders placed in the Company’s online shop.

The distance contract takes effect as soon as the Buyer has placed an order via the Internet and has received a call from a Company representative or a confirmation of the order by email or text message.

General terms for ordering goods

The Buyer may shop in the Company’s online shop without prior registration or with registration.

Payment

To place an order:

press the “Add to cart” button next to the product you are interested in;
to order the selected product, click the Cart icon in the upper right part of the page, which shows the contents of the Buyer’s cart;
to complete the order, fill in the Buyer’s details, choose the delivery method and enter the address.

The order is considered received when the Buyer has placed the order, received the order ID number, a call from a representative of SIA ProVeikals and an invoice to the email address given in the order.

When making a classic bank transfer, you must state the invoice number in the payment reference.

Discount coupons: the discount code must be entered when placing the order, before payment, in the “coupon code” field.

Orders can be placed at any time of day by registering the order in the online shop.

Payment terms: the Buyer may pay for a purchase in the online shop by classic bank transfer.

Delivery terms

Goods can be collected free of charge at our warehouse in Riga, Maskavas iela 446 k-1.

The delivery charge is not included in the stated price of the goods. The delivery price depends on the dimensions and weight of the goods and the delivery address. Delivery methods and costs may vary depending on postal service rates (Omniva, DPD, Latvijas Pasts, etc.).

Other terms

By entering the required information when placing an order, the Buyer confirms that they have read and agree that the data provided is used so that the Company can accept the Buyer’s order and deliver the goods in accordance with the laws of the Republic of Latvia. By entering the information, the Buyer agrees to receive emails at the given address that relate only to processing the Buyer’s order.

The price does not include the delivery charge.

Buyers cannot later view electronically concluded contracts on the website, and the Company does not keep copies of purchase contracts.

If goods are delivered to the Buyer late or not delivered due to the Buyer’s fault or circumstances dependent on the Buyer, the Seller is not liable for breach of delivery deadlines.

If access to the Online Shop, registration in the Online Shop or placing an order in the Online Shop is impossible or disrupted for technical reasons or reasons beyond the Seller’s control, the Seller is not liable for any losses of the Buyer or third parties.

The Seller is not responsible for the consequences if, due to the features of the Buyer’s computer or monitor, the image of goods seen on the Buyer’s monitor differs in any way from the actual appearance of the goods.

Product descriptions are based on information provided by manufacturers; descriptions and images are for information purposes and may change at short notice. In line with changes made by manufacturers, the contents or parameters of goods may be adjusted.

The Buyer can find out whether a product is in stock by viewing the current stock level next to each product. If the product chosen by the Buyer is no longer in stock, the Company will offer to replace it with an equivalent product or to receive it after the next delivery of goods.

The contract has been drawn up in accordance with the following legislation:

Consumer Rights Protection Law.

Pro-veikals.lv privacy policy

Controller and contact details

The controller of personal data processing is Pro-veikals.lv (hereinafter – the Shop). The contact of SIA ProVeikals for personal data matters is: [email protected]. You can use this contact to ask questions about the processing of personal data. A request to exercise your rights may be submitted in accordance with the procedure set out here.

Scope of the document

Personal data is any information about an identified or identifiable natural person – a customer of the Shop, business partners or their employees, job candidates: name, surname, personal identity number, residential address, personal phone number, personal email, occupation, income, services received, payment information, telephone and electronic communication information and other information relating to a natural person.

The privacy policy applies to ensuring privacy and personal data protection with regard to:

natural persons – customers and other users of services (including potential, former and existing), as well as third parties who, in connection with providing services to a natural person (customer, user), receive information from or provide information to the Shop (including contact persons, payers, etc.);
visitors to websites and mobile apps maintained by the Shop (hereinafter – Customers).

The Shop cares about Customers’ privacy and personal data protection and respects Customers’ right to lawful processing of personal data in accordance with applicable legislation – the laws and regulations of the Republic of Latvia, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (the Regulation), and other applicable legislation on privacy and data processing.

The privacy policy applies to data processing regardless of the form and/or medium in which the Customer provides personal data (on the Shop’s website, in mobile apps, on paper or electronically) and in which company systems or paper form it is processed.

Purposes of processing personal data

The Shop processes personal data for the following purposes:

Providing services and selling goods: identifying the customer; preparing and concluding the contract; delivering goods; ensuring / maintaining the operation of services; improving goods and services, developing new goods and services; promoting the use of the service; advertising and distributing services, i.e. commercial purposes; customer service; reviewing and handling objections; customer retention, loyalty building, satisfaction measurement; administering payments; debt recovery and collection; maintaining and improving websites and mobile applications.
Business planning and analytics: statistics and business analysis; planning and accounting; measuring efficiency; ensuring data quality; conducting market and public opinion research; preparing reports; conducting customer surveys; as part of risk management activities.
Providing information to public authorities and law-enforcement bodies in the cases and to the extent laid down by external legislation.
Other specific purposes of which the Customer is informed when providing the relevant data to the Shop.

Legal basis for processing personal data

The Shop processes the Customer’s personal data on the following legal bases:

conclusion and performance of a contract – to conclude a contract upon the Customer’s request and ensure its performance;
compliance with legislation – to fulfil an obligation laid down by external legislation binding on the Shop;
in accordance with the consent of the Customer – the data subject;
legitimate interests – to pursue the Shop’s legitimate interests arising from obligations between the Shop and the Customer, a concluded contract or law.

The Shop’s legitimate interests are: to conduct business; to verify the Customer’s identity before concluding a contract; to ensure the performance of contractual obligations; to prevent unjustified financial risks to its business (including credit risk assessment before selling goods and services and during contract performance); to keep Customers’ applications and requests regarding the purchase of goods and provision of services, other applications and requests and notes about them, including those made orally, by phone and on websites; to analyse the operation of the Shop’s websites, web resources and mobile apps and develop and implement improvements; to administer the Customer’s account on the Shop’s websites, web resources and mobile apps; to take actions for customer retention; to segment the customer database for more efficient service provision; to develop goods and services; to advertise its goods and services by sending commercial communications; to send other messages about the progress of contract performance and events material to it, and to conduct Customer surveys about goods, services and the experience of using them; to prevent fraud; to ensure corporate governance, financial and business accounting and analytics; to ensure efficient company management processes; the efficiency of providing services and selling and delivering goods; to ensure and improve service quality; to administer payments; to administer outstanding payments; to apply to public authorities, law-enforcement bodies and courts to protect its legal interests; to inform the public about its activities.

Processing of personal data

The Shop processes the Customer’s data using modern technologies, taking into account existing privacy risks and the organisational, financial and technical resources reasonably available to the Shop. The Shop may make automated decisions regarding the Customer. The Customer is informed of such actions separately in accordance with legislation. The Customer may object to automated decision-making in accordance with the law, bearing in mind that in certain cases this may limit the Customer’s ability to use certain options potentially available to them (for example, to receive commercial offers).

Protection of personal data

The Shop protects the Customer’s data using modern technologies, taking into account existing privacy risks and the organisational, financial and technical resources reasonably available to the Shop, including the following security measures:

data pseudonymisation;
firewalls;
intrusion protection and detection programs;
other protective measures in line with current technological developments.

Since the Shop’s service, when repairing a defective product (device), does not know which applications and programs are installed on the defective device and operate or may operate online, the Shop cannot foresee where and what information may be transferred to third parties when the defective device is switched on; accordingly, the Shop assumes no responsibility and does not guarantee the security and preservation of data and information. The Shop does not collect or otherwise process data stored on a defective device.

Categories of recipients of personal data

The Shop does not disclose the Customer’s personal data or any information obtained while providing services and during the term of the contract to third parties, except:

if the data must be transferred to the relevant third party under a concluded contract to perform a function necessary for the performance of the contract or delegated by law (for example, to a bank for payments);
in accordance with the Customer’s clear and unambiguous consent;
to persons provided for by external legislation upon their justified request, in the manner and to the extent laid down by external legislation;
in cases laid down by external legislation to protect the Shop’s legitimate interests, for example, when applying to a court or other public institutions against a person who has infringed these legitimate interests of the Shop.

Access to personal data by entities in third countries

The Shop’s personal data cannot be accessed by developers or service providers located in third countries (i.e. outside the European Union and the European Economic Area) acting as data processors (within the meaning of the Regulation – transfer to third countries).

Retention period of personal data

The Shop stores and processes the Customer’s personal data as long as at least one of the following criteria applies:

only as long as the contract concluded with the Customer is in force;
as long as, in accordance with external legislation, the Shop or the Customer may pursue their legitimate interests (for example, submit objections or bring or pursue legal action);
as long as either party has a legal obligation to keep the data;
as long as the Customer’s consent to the relevant processing is valid, if there is no other lawful basis for processing.

When the above circumstances cease, the Customer’s personal data is deleted.

Access to personal data and other rights of the Customer

The Customer has the right to receive information about the processing of their data as provided by law, to verify that their data is correct and to correct it. In accordance with legislation, the Customer also has the right to request access to their personal data from the Shop, to request that it be supplemented, corrected or deleted, or that processing be restricted, the right to object to processing (including processing based on the Shop’s legitimate interests), and the right to data portability.

Customer consent to data processing and the right to withdraw it

The Customer may give consent to processing based on consent on the Shop’s service portals/apps and other websites (for example, loyalty programme and newsletter sign-up forms). The Customer has the right to withdraw consent at any time in the same way it was given, or by sending a notice to [email protected], in which case further processing based on the previously given consent for the specific purpose will cease. Withdrawal of consent does not affect processing carried out while the consent was valid. Withdrawal of consent cannot stop processing carried out on other legal bases.

Communication with the Customer

The Shop communicates with the Customer using the contact details provided by the Customer (phone number, email address, postal address, and SMS notifications from the service).

Commercial communications

Communications regarding commercial messages about the services of the Shop and/or third parties and other messages not related to the provision of directly agreed services (for example, customer surveys) are carried out by the Shop in accordance with external legislation or with the Customer’s consent. The Customer may give consent to receive commercial communications from the Shop and/or its partners in the Shop and on other websites (for example, newsletter sign-up forms). Consent to receive commercial communications is valid until withdrawn (also after the service contract ends).

The Customer may opt out of further commercial communications at any time in one of the following ways:

by sending an email to [email protected];
by using the automated opt-out option in the commercial communication, clicking the unsubscribe link at the end of the relevant commercial message (email).

The Shop stops sending commercial communications as soon as the Customer’s request to withdraw consent has been processed.

Rules on the use of cookies

Cookies are small text files that a web browser (e.g. Internet Explorer, Firefox, Safari, etc.) stores on the user’s device (computer, mobile phone, tablet) when the user visits a website, in order to identify the browser or store information or settings in the browser. Cookies thus allow the website to remember the user’s individual settings, recognise the user and respond accordingly, to improve the user experience. The user may disable or restrict cookies, but without cookies it will not be possible to fully use all website functions.

Depending on their functions and purpose, the Shop uses necessary cookies, functional cookies, analytical cookies and targeting (advertising) cookies.

Necessary cookies are required so that the user can freely visit and browse the website and use its features, including obtaining information about services and purchasing them. These cookies identify the user’s device but do not reveal the user’s identity, nor do they collect or compile information. Without these cookies the website cannot function fully, for example, provide the user with necessary information or the requested services in the online shop. These cookies are stored on the user’s device until the browser is closed.
Functional cookies remember the settings and choices made by the user so that the website is easier to use. These cookies are stored on the user’s device permanently.
Analytical cookies collect information about how the user uses the website and identify the most visited sections, including content the user selects while browsing. The information is used for analysis to find out what interests website users and to improve the website’s functionality and usability. Analytical cookies identify only the user’s device and do not reveal the user’s identity. In some cases certain analytical cookies are managed on behalf of the website owner, according to its instructions and only for the stated purposes, by third-party data processors, e.g. Google Adwords.
Targeting (advertising) cookies are used to collect information about websites visited by the user in order to offer that user services of ours or our partners that interest them or to address offers matching the interest shown. Usually these cookies are placed by third parties, e.g. Google Adwords, with the website owner’s permission and for the stated purposes. Targeting cookies are stored on the user’s device permanently.

The Shop uses cookies to improve the user experience of its websites:

to ensure the website’s functionality;
to adapt the website’s functionality to the user’s habits – including language, search queries and previously viewed content;
to obtain statistics on visitor flow – number of visitors, time spent on the page, etc.;
for user authentication;
if the user is a customer of the Shop, to show offers tailored to the user’s needs.

Unless otherwise stated, cookies are stored while the action for which they were collected is performed and are then deleted. Cookie information is not transferred for processing outside the European Union and the EEA.

Accepting and disabling cookies

You can change your cookie choice at any time via the “Cookie settings” link at the bottom of the website.

Other terms

The Shop’s websites may contain links to third-party websites that have their own terms of use and data protection rules, for which the Shop is not responsible.

Warranty

The Buyer’s complaints regarding the quality of purchased goods will be handled in accordance with Cabinet Regulation No. 631 “Procedures for Submitting and Examining a Consumer Claim Regarding Goods or Services Not in Conformity with the Contract”. No free after-sales warranty service is provided for the Company’s goods.

Time for performance of the distance contract

The Company undertakes to fulfil the terms of the distance contract no later than 30 days after receiving the order from the Buyer, unless the parties have agreed on a different term.

If goods cannot be delivered

If the Company cannot perform the contract because the goods ordered by the Buyer are unavailable, the Company must inform the Buyer. In that case the Company may offer the Buyer equivalent goods at an equivalent price, or the Buyer is refunded the full amount paid, if any.

Right of withdrawal

In accordance with Article 12 of the Consumer Rights Protection Law of the Republic of Latvia, the Buyer may exercise the right of withdrawal, unilaterally withdraw from the distance contract and return to the Company goods purchased via the Internet. The withdrawal period is counted from the day the consumer received the goods or part of the goods.

The Buyer cannot exercise the right of withdrawal if:

the ordered goods by their nature cannot be returned (hygiene items, etc.), or they deteriorate quickly or are quickly consumed.

Article 12, Paragraph 6 of the Consumer Rights Protection Law of the Republic of Latvia provides that “the consumer is responsible for preserving the quality and safety of the goods during the withdrawal period”. The Company reserves the right to refuse the Buyer the right of withdrawal or to withhold compensation if the goods are damaged, have been handled carelessly during use or without following the instructions, if the original packaging has been lost or is substantially damaged. Returned goods must not be used, must be in their original packaging, and the packaging and labelling must not be damaged. Returned goods must be free of any stains.

Please note that the provisions of the Consumer Rights Protection Law do not apply where goods are purchased by legal entities.

Return procedure

When returning purchased goods, the Buyer must present a document confirming the purchase. The Buyer may return goods that conform to the distance contract within 14 calendar days. If the Buyer exercises the right of withdrawal and returns the goods within 14 days, the Buyer fills in the withdrawal form and bears all delivery-related costs.

If goods are returned because they are defective, all delivery-related costs are borne by the Company. In the case of a defect, a receipt for the return shipping costs must be attached. If goods are returned due to non-conforming quality or a defect, which must be stated in the withdrawal form, the Company sends the goods to the manufacturer and decides on a refund to the Buyer only on the basis of an independent expert examination. If the manufacturer confirms the reasons for return stated in the withdrawal form, the Company reimburses the Buyer for all related costs. If the reasons stated in the withdrawal form prove unfounded, as confirmed by the manufacturer, all related costs are deducted from the money paid by the Buyer.

The Buyer is responsible for preserving the quality and safety of the goods during the withdrawal period. The Buyer is responsible for any reduction in the value of the goods if they have been used in a way incompatible with the principle of good faith, including for purposes other than establishing the nature or functioning of the goods.

It is prohibited to make any changes to purchase documents (payment order, delivery note, etc.) or to delete or overwrite the data in them – in that case the purchase documents will be considered invalid and the goods cannot be returned.

In the case of a refund, the money is transferred to the payer’s account.